We recommend that the buyer inspect the kit to make sure it is complete shortly after purchase,
before beginning any assembly. Most retailers will not exchange or offer a refund for a kit that has been
partially assembled.

Round 2 makes every effort to ensure our kits are complete and of excellent quality. On occasion, in spite of strict quality control, errors do occur. We apologize for any inconvenience created.

We want to make sure that our customers have a complete kit, and will make every effort to fulfill reasonable requests in a timely manner. We will only replace the parts required to complete your kit. If your kit is missing several parts, or shows severe damage, we may ask that you send the kit to us at your expense. If it is determined that the damage to the kit is Round 2's fault, we will replace the kit with an identical complete kit (or similar kit) at our expense. Round 2 reserves the right to modify or reject any replacement request, at our sole discretion.

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Defective or Missing Parts

Please return kit to dealer you purchased it from for exchange or refund. Be sure to have your receipt — most retailers will not exchange without proof of purchase. Return policies vary by retailer.

Should the dealer be unable or unwilling to exchange, (or should it be inconvenient to return to place of purchase) you may request parts replacement through Round 2 Models. Please download the replacement request form, and be sure to include the following:

1. Copy of instruction sheet with missing part clearly circled
2. Original sales receipt and/or original UPC and date code cut from box. (Copies will NOT be accepted.)
3. Contact information, including shipping address, phone number and e-mail address

There is no charge for this service as long as the above items are included; otherwise, we will be unable to fulfill the request.

Mail request to:
Round 2 Models
Customer Service - Parts
4073 Meghan Beeler Court
South Bend, IN 46628

We will make every effort to send out the replacement as soon as possible.

If you do not have a receipt or are unwilling to cut the UPC code from the box, you may still request parts; however, there is an applicable shipping and handling charge based on the following:
(Indiana address charge includes sales tax - IN 7% - Shown in Blue)

1. Small part or parts (up to 5 parts; example, headlight insert): $5.95 / $6.37
2. Medium part or parts (up to 3 parts; example, engine block half) $9.95 / $10.65
3. Large Part (up to 2 parts; example, 1:350 Enterprise nacelle half) $15.95 / $17.07
4. Extra Large Part (single part; example, 1:350 Enterprise Saucer) $19.95 / $21.35

Please download the replacement request form and fill out, being sure to include the following:

1. Name and Item# of kit
2. UPC and date code (located above or below UPC code) from bottom of box
3. Missing part number(s) or description of part
4. Place of purchase and purchase price
5. Contact information, including shipping address, phone number and e-mail address
6. Money Order or Check made out to Round 2 LLC, for the appropriate amount

Mail request to:
Round 2 Models
Customer Service - Parts
4073 Meghan Beeler Court
South Bend, IN 46628

Note that we cannot support AMT, MPC and most Polar Lights kits manufactured prior to the fall of 2008. We do not maintain back-stock of kits that have been out of production or were manufactured by the prior companies, either RC2 or Playing Mantis/Polar Lights.

Round 2 will make every effort to satisfy the customer's need as quickly as possible; however, please note that on occasion, kits are out of stock or on backorder and we may not be able to fulfill a request.

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Defective or Missing Decals

Please return kit to dealer you purchased it from for exchange or refund. Be sure to have your receipt — most retailers will not exchange without proof of purchase. Return policies vary by retailer.

Should the dealer be unwilling to exchange, or should it be inconvenient to return to place of purchase, you may request decal replacement through Round 2 Models. Please download the replacement request form, and be sure to include the following:

1. Copy of front top (header) of instruction sheet (for kit identification purposes)
2. Original sales receipt and/or original UPC and date code cut from box. (Copies will NOT be accepted.)
3. Description of missing decal sheet (important for kits that include multiple sheets)
4. Contact information, including shipping address, phone number and e-mail address

There is no charge for this service as long as the above items are included; otherwise, we will be unable to fulfill the request.

Mail request to:
Round 2 Models
Customer Service - Parts
4073 Meghan Beeler Court
South Bend, IN 46628

We will make every effort to send out the replacement as soon as possible.

If you do not have a receipt or are unwilling to cut the UPC code from the box, you may still request decals. We also understand that sometimes accidents happen when building a kit, and a decal may be damaged or torn by the builder. There is an applicable shipping and handling charge based on the following:
(Indiana address charge includes sales tax - IN 7% - Shown in Blue)

1. Small Decal Sheet (typical for vehicles or small Star Trek snap kits): $5.95 / $6.37
2. Medium Decal Sheet (example: AMT Enterprise 18" kit decal): $9.95 / $10.65
3. Large Decal Sheet (example: 1:350 Enterprise single aztecing decal sheet): $14.95* / $16.00

Please download the replacement request form and fill out, being sure to include the following:

1. Name and Item# of kit
2. Description of missing decal sheet (important for kits that include multiple sheets)
3. UPC and date code from bottom of box
4. Place of purchase and purchase price
5. Contact information, including shipping address, phone number and e-mail address

Money Order or Check made out to Round 2 LLC, for the appropriate amount.

Mail request to:
Round 2 Models
Customer Service - Parts
4073 Meghan Beeler Court
South Bend, IN 46628

Note that we cannot support AMT, MPC and most Polar Lights kits manufactured prior to the fall of 2008. We do not maintain back-stock of decals for kits that have been out of production or were manufactured by the prior companies, either RC2 or Playing Mantis/Polar Lights.

Round 2 will make every effort to satisfy the customer's need as quickly as possible; however, please note that on occasion, decals are out of stock or on backorder and we may not be able to fulfill a request.

*Note that in the near future, Round 2 plans to offer a complete aztecing decal set, including instructions, for the 1:350 Enterprise-A kit, for those who wish to upgrade a prior version of the kit.

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Missing Instructions

Round 2 will e-mail a pdf of instruction sheet free of charge. Please send us an e-mail at parts@round2models.com, along with the kit name and item#, and we will e-mail a pdf of the instructions as soon as possible. If kit includes more than one instruction sheet, let us know specifically which one is missing.

However, should you desire a hard copy, please return kit to dealer you purchased it from for exchange or refund. Be sure to have your receipt — most retailers will not exchange without proof of purchase. Return policies vary by retailer.

Should the dealer be unable or unwilling to exchange, (or should it be inconvenient to return to place of purchase) you may request instructions replacement through Round 2 Models. Please download the replacement request form, and be sure to include the following:

1. Original sales receipt and/or original UPC and date code cut from box. (Copies will NOT be accepted.)
2. Contact information, including shipping address, phone number and e-mail address

There is no charge for this service as long as the above items are included; otherwise, we will be unable to fulfill the request.

Mail request to:
Round 2 Models
Customer Service - Parts
4073 Meghan Beeler Court
South Bend, IN 46628

We will make every effort to send out the replacement as soon as possible.

If you do not have a receipt or are unwilling to cut the UPC code from the box, you may still request instructions. For hard copies, there is an applicable shipping and handling charge of $5.95.

Please download the replacement request form and fill out, being sure to include the following:

1. Name and Item# of kit
2. UPC and date code from bottom of box
3. Description of missing instruction sheet (important for kits that include multiple sheets)
4. Place of purchase and purchase price
5. Contact information, including shipping address, phone number and e-mail address
6. Money Order or Check made out to Round 2 LLC, for the appropriate amount

Mail request to:
Round 2 Models
Customer Service - Parts
4073 Meghan Beeler Court
South Bend, IN 46628

Note that we cannot support AMT, MPC and most Polar Lights kits manufactured prior to the fall of 2008. We do not maintain back-stock of instructions for kits that have been out of production or were manufactured by the prior companies, either RC2 or Playing Mantis/Polar Lights.

Round 2 will make every effort to satisfy the customer's need as quickly as possible; however, please note that on occasion, instructions are out of stock or on backorder and we may not be able to fulfill a request.